Terms and conditions

1. Your seller

DinKøreprøve ApS · CVR 38437798 · Kåltoften 5, 3660 Stenløse · kontakt@dinkoreprove.dk · +45 61 76 23 45.

We sell and are responsible for your booking. Your chosen instructor delivers the service on our behalf and invoices us. These terms apply to consumer bookings.

2. Services and prices

The test package includes 45 minutes of preparatory driving, an instructor and an approved car for the practical test. The current VAT-inclusive price is shown in booking. Extra and refresher lessons are priced proportionately using the displayed price per 45 minutes. The number of lessons, appointments, meeting point, car, transmission, teaching language and total price are shown before you accept the agreement and pay, and are saved in your confirmation.

Extra driving lessons can be booked with a test package or as standalone appointments. They supplement your driving licence course; agree with your instructor how they fit into your teaching. Refresher lessons are for holders of a valid licence. A booking here is not a complete driving licence course.

The authority's test fee and the official test booking are not included. You must obtain the required approval, book the test in MinKøreprøve and check documents, time, location and transmission requirements. Teaching language does not select the language of the official test. Passing the test is not guaranteed.

3. Reservation, payment and agreement

Searching does not reserve a time. A hold reserves the instructor and car for 30 minutes while you book the matching official test. The exact expiry is shown during booking. Unpaid reservations expire automatically. The agreement is concluded when payment is registered and the booking is confirmed. Stripe processes card payment and the full amount is charged at booking. You receive the booking details and these terms by email.

4. Cancellation and changes

The test package can be cancelled free of charge until noon five weekdays before the test; weekdays in this calculation mean Monday–Friday. Extra appointments and refresher lessons can be cancelled free of charge at least 24 hours before they start. After these deadlines, ordinary free cancellation is unavailable. Contact us about illness, missed appointments or changes. The statutory withdrawal rights below apply independently of these deadlines.

If the authority cancels your test, send us the cancellation so we can arrange a new available time without a rescheduling fee. This does not automatically cancel your booking here. If we cannot deliver the agreed service, we will contact you to resolve it; you will not pay for a service we do not deliver. Your mandatory statutory rights remain unaffected.

5. Right of withdrawal

You may withdraw from your online purchase within 14 days of concluding the agreement, without giving a reason. Notify us clearly before the deadline using Withdraw from contract at dinkoreprove.dk/en/fortryd, by email to kontakt@dinkoreprove.dk or by post to the address above. The online form requires no login. Provide your name, information identifying the booking and an email for your receipt. Any clear notice is sufficient; the standard form is optional. Online notices receive an acknowledgement stating their content, date and time.

For a valid withdrawal, we refund without undue delay and within 14 days of your notice, using the same payment method unless you expressly agree otherwise, without a refund fee. Ordinary cancellation deadlines do not override a valid withdrawal.

If the service is to start during the withdrawal period, we ask for your separate, express request. If you then withdraw, you pay only a reasonable proportion for what has actually been delivered. Complete lessons use the agreed price per 45 minutes; partly delivered services are assessed proportionately against the full agreed service. Reserving a time or administration alone is not a delivered driving lesson. The right ends on full performance only if you expressly requested early performance and acknowledged this in advance.

6. Complaints and personal information

Contact us promptly if the service is not as agreed. Email kontakt@dinkoreprove.dk with your booking details and complaint so we can try to resolve it. If we cannot agree, forbrug.dk/klagemuligheder explains relevant consumer complaint routes. Our privacy information is at dinkoreprove.dk/en/privatliv. Danish law applies without limiting your mandatory consumer rights.

Standard withdrawal form (optional)

To DinKøreprøve ApS, Kåltoften 5, 3660 Stenløse, kontakt@dinkoreprove.dk. I hereby give notice that I withdraw from my contract for the following service: _____. Ordered on: _____. Booking reference: _____. Consumer's name: _____. Consumer's address: _____. Date: _____. Signature (only for paper notices): _____.